Diagnosis
We review the offer, audience, current channels and how each inquiry is handled.
Service
Map the journey first.
An inquiry needs a source, context, owner and next step. We design that structure before increasing the volume of contacts.
What it covers
Offer and priority segments
Inquiry journey
Qualification criteria
Owners and response times
System design
We define entry points, qualification criteria, owners and follow-up stages.
Working handover
We document the journey so the team can operate it and identify where opportunities are lost.
NEXT STEP