FAQ
Questions to settle before starting.
Scope is defined after reviewing the operation, resources and goals of the business.
Answers
What is the difference between BASE, GROWTH, PRO and FULL?
BASE organizes the presence and starts acquisition; GROWTH adds identity, ongoing content and campaign management; PRO adds multichannel acquisition, an audit and implemented improvements; FULL connects the operation to a landing page and ongoing optimization.
How much do your services cost?
We do not publish rates. We first review the business, market and required scope, then provide a private proposal.
Is ad spend included?
No. The client pays Meta, Google, LinkedIn or other platforms directly, separately from ELEMENT's fees.
Does ELEMENT handle my inquiries or leads?
Not within standard services. We can review the journey and find friction, but the client or their team handles WhatsApp, calls, messages and inquiries, follow-up and sales closure unless agreed otherwise.
Do you guarantee sales, leads or ROAS?
No. We can plan, implement and optimize the work. Results also depend on the market, offer, competition, investment and sales process.
Does FULL include a website?
FULL includes a responsive, one-page landing with up to 7 sections. Multipage sites, ecommerce, portals, complex booking systems and custom development are quoted as separate projects.
Can I request a CRM or automation?
Yes. CRMs, automations, integrations, dashboards, workflows and internal systems can be built as special projects. They are not automatically included in a standard level.
Are there additional costs?
Depending on the project, domain, hosting, professional email, software, call tracking and other third-party tools may be billed separately. Ad spend is always separate.
Do you work in English or create bilingual content?
Yes. We can work in English and create bilingual content when it fits the market and strategy.
How does work begin?
With a conversation about the business, offer, channels and priority problem. Then we define the service and scope that make sense.
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